Did you send money to a scammer? Find out what to do if you paid a scammer, or if you gave a scammer your personal information or access to your device.
Scammers can be convincing. They call, send emails, and send us text messages trying to get our money or sensitive personal information. Here’s what to do if you paid a scammer or gave them your personal information or access to your device. If you paid a scammer, your money might be gone already. But it is still possible to recover your money from a scammer. No matter how you paid, it’s always worth asking the company you used to send the money to if there’s a way to get it back.
If You Paid a Scammer
Did you pay with a credit card or debit card?
Contact the company or bank that issued the credit card or debit card. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back.
Did a scammer make an unauthorized transfer from your bank account?
Contact your bank and tell them it was an unauthorized debit or withdrawal. Ask them to reverse the transaction and give you your money back.
Did you pay with a gift card?
Contact the company that issued the gift card. Tell them it was used in a scam and ask them to refund your money. Keep the gift card itself, and the gift card receipt.
Did you send a wire transfer through a company like Western Union or MoneyGram?
Contact the wire transfer company. Tell them it was a fraudulent transfer. Ask them to reverse the wire transfer and give you your money back.
- MoneyGram at 1-800-926-9400
- Western Union at 1-800-448-1492
Did you send a wire transfer through your bank?
Contact your bank and report the fraudulent transfer. Ask them to reverse the wire transfer and give you your money back.
Did you send money through a money transfer app?
Report the fraudulent transaction to the company behind the money transfer app and ask them to reverse the payment. If you linked the app to a credit card or debit card, report the fraud to your credit card company or bank. Ask them to reverse the charge.
Did you pay with cryptocurrency?
Crypto payments typically are not reversible. In most cases, once you pay with crypto, you can only get your money back if the person you paid sends it back. But contact the company you used to send the money and tell them it was a fraudulent transaction. Ask them to reverse the transaction, if possible.
Did you send cash?
If you sent cash by U.S. mail, contact the U.S. Postal Inspection Service at 877-876-2455 and ask them to intercept the package. To learn more about this process, visit USPS Package Intercept: The Basics. If you used another delivery service, contact them as soon as possible.
If You Gave a Scammer Your Personal Information
Did you give a scammer your Social Security number?
Go to IdentityTheft gov website to see what steps to take, including how to monitor your credit.
Did you give a scammer your username and password?
Create a new, strong password. If you use the same password anywhere else, change it there, too.
If a Scammer Has Access to Your Computer or Phone
Does a scammer have remote access to your computer?
Update your computer’s security software, run a scan, and delete anything it identifies as a problem. Then take other steps to protect your personal information.
Did a scammer take control of your cell phone number and account?
Contact your service provider to take back control of your phone number. Once you do, change your account password. Also check your credit card, bank, and other financial accounts for unauthorized charges or changes. If you see any, report them to the company or institution. Then go to IdentityTheft gov website to see what steps you should take.
Funds Recovery: How to Report a Scam to Broker Complaint Alert (BCA)
When you report a scam, Broker Complaint Alert (BCA) can use the information to build cases against scammers, spot trends, educate the public, and share data about what is happening in your community. If you experienced a scam — or even spotted one, Report the Scam to BCA at brokercomplaintalert.com.
